AC down right now?
Call.
Average response in Coral Gables: 42 minutes. A real person — not a phone tree. We answer at 2 AM in August.
AC down right now? Call.
Average response in Coral Gables: 42 minutes. A real person — not a phone tree.
Don't wait it out — call us.
AC completely stopped cooling
Especially with indoor temps over 80°F or with infants, elderly, or pets in the home.
Burning smell or smoke from vents
Shut the system off at the breaker and call us immediately. This can be a fire risk.
Loud grinding, banging, or screeching
Compressor or blower motor failure. Continued operation can destroy the system.
Water leaking through ceiling or walls
Clogged condensate drain or coil. Causes serious property damage if left running.
Ice on the line or air handler
System will burn out the compressor. Turn it off and call — don't try to thaw it yourself.
Electrical issue · sparks · breaker tripping
Don't reset the breaker repeatedly. Shut it off at the panel and call us.
Three things you can safely do.
Turn the system off
At the thermostat first, then at the breaker if you smell anything burning or hear electrical issues. Continued operation often makes the damage worse.
Take a quick photo
Of the indoor air handler, the outdoor condenser, and any visible water or ice. Text them to dispatch — speeds diagnosis on arrival.
Clear access
Move anything in front of the indoor unit and clear vegetation around the outdoor condenser if you can do it safely.